CatGate Support

Need Help? We're Here for You

Whether you're experiencing issues with CatGate or need help with your subscription, we're happy to provide support.

📧 Contact Support

Contact our support team via email. We'll respond within 24 hours.

Support Email: [email protected]

💳 Manage Subscription

Manage your CatGate Pro subscription, including upgrades, pausing, or cancellation.

1
Open iPhone Settings
Open the "Settings" app on your iPhone
2
Tap your Apple ID
Tap your name at the top of the Settings page
3
Select "Subscriptions"
Find and manage your CatGate Pro subscription

🔄 Restore Purchase

If you've switched devices or reinstalled CatGate, you can restore your subscription.

1
Open CatGate
Install and open CatGate on your new device
2
Go to Subscription Page
Tap upgrade or subscription-related options
3
Tap "Restore Purchase"
Sign in with the same Apple ID used for the original purchase

💰 Refund Request

For refund requests, please apply directly to Apple. We cannot process refunds directly.

Apple Refund Page: reportaproblem.apple.com

Need refund assistance? Contact our support first - we can help you communicate with Apple.

Frequently Asked Questions

How much does CatGate cost?
CatGate uses a subscription model with weekly (NT$120), monthly (NT$320), and yearly (NT$1,990) plans. All plans include full features with no free version.
Do subscriptions auto-renew?
Yes, all subscriptions auto-renew. You can turn off auto-renewal anytime in iPhone Settings under "Subscriptions".
Can I use it on multiple devices?
Yes, as long as you use the same Apple ID, you can use CatGate Pro on all supported iOS devices.
How do I cancel my subscription?
In iPhone Settings → tap your Apple ID → "Subscriptions" → select CatGate → "Cancel Subscription". You can continue using until the current period ends.
Does CatGate collect my personal data?
CatGate respects your privacy. We don't collect or track which apps you use or usage duration. See our Privacy Policy for details.
What if I encounter technical issues?
First try restarting CatGate or your device. If the issue persists, email [email protected] with details about the problem and your device model.
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